Privacy Policy

1. Introduction 

Signature Hotels Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, stay at our properties, or engage with our services. Please read this policy carefully to understand our practices regarding your personal information. 

2. Information We Collect 

We may collect personal information from you in the following ways: 

Information You Provide to Us: 

Name, email address, phone number, and postal address when you make a reservation, sign up for newsletters, or contact us. 

Payment information, including credit card details, when you book a room or purchase services. 

Information provided in surveys, feedback forms, or during interactions with our customer service team. 

Information Collected Automatically: 

Log Data: We collect information about your interactions with our website, including your IP address, browser type, and pages visited. 

Cookies and Tracking Technologies: We use cookies to improve your browsing experience, analyze site traffic, and deliver personalized content. 

Location Data: With your consent, we may collect geolocation data from your device to provide location-based services. 

Information from Third Parties: 

We may receive information about you from third-party sources, such as travel agencies, booking platforms, and social media platforms, which we may combine with other information we have collected. 

3. How We Use Your Information 

We use the information we collect for various purposes, including: 

To Provide Services: To process your reservations, manage your stay, and provide you with the services you request. 

To Improve Our Services: To personalize your experience, improve our website, and enhance our offerings based on feedback. 

Marketing and Promotions: To send you promotional materials, offers, and newsletters, with your consent where required by law. 

Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements. 

Security: To protect against fraud, unauthorized transactions, and other liabilities. 

4. Sharing Your Information 

We may share your personal information with: 

Service Providers: Third-party vendors who assist us with payment processing, marketing, IT support, and other business operations. 

Business Partners: We may share your information with our business partners for co-branded services or joint marketing efforts. 

Legal Obligations: We may disclose your information if required by law, court order, or governmental regulation. 

Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. 

5. Data Security 

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee its absolute security. 

6. Your Rights 

You have the right to: 

Access and Update: Request access to the personal information we hold about you and update or correct any inaccuracies. 

Withdraw Consent: Withdraw your consent for us to use your personal information for marketing purposes. 

Delete Information: Request the deletion of your personal information, subject to certain legal obligations. 

To exercise these rights, please contact us using the information provided below. 

7. Children's Privacy 

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed. 

8. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information. 

9. Contact Us 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 

Signature Hotels Group Phone: +971 04 561 0600 Email: info@s1hg.com